Did you design your desired product in the Creator or adapt one of our suggested designs according to your preferences? In that case, the product is manufactured specifically for you.

Please note:

For individually manufactured products, there is generally no statutory right of return as there is for standard goods. Therefore, there is no general entitlement to a refund.

However, in the event of defects, you naturally have statutory warranty rights. The preferred solution is usually rectification or replacement (reprint) in accordance with Section 439 of the German Civil Code (BGB), provided this is possible and reasonable.

A refund of the purchase price is only issued if rectification or replacement is uneconomical, impossible or unreasonable, or if other statutory requirements for withdrawal or reduction are met.

In practice, we therefore always first check the possibility of rectification or replacement.

Important legal information:

Section 434 BGB – Defect in Goods: A defect exists if your product is not as it should reasonably be. For example:
The product is printed incorrectly or does not match your selected design; materials or workmanship are defective; parts are missing; or the product is damaged.

Section 439 BGB – Subsequent Performance: You are entitled to rectification or replacement; under certain circumstances, we may choose the type of subsequent performance.